Privacy Policy
Effective Date: 1 July 2026
Lelys Renovations Ltd ("we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR).
Who We Are
Lelys Renovations Ltd is a residential renovation company specialising in full home renovations across West London.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@lelysrenovations.co.uk
Information We Collect
When you use our website or contact us, we may collect:
Your name
Email address
Telephone number
Property address (where relevant)
Details about your renovation project
Any information you choose to include in your enquiry
We may also collect anonymous website usage information through analytics tools to help improve our website.
How We Use Your Information
We use your information to:
Respond to your enquiries
Arrange consultations or site visits
Prepare quotations
Communicate with you about your project
Improve our website and services
Comply with our legal obligations
We only collect information that is necessary to provide our services.
Lawful Basis for Processing
We process your personal information because:
You have requested information or a quotation from us.
It is necessary for us to take steps before entering into a contract with you.
We have a legitimate interest in operating and improving our business.
Where required, we have your consent (for example, for certain website cookies).
Sharing Your Information
We do not sell, rent or trade your personal information.
We only share your personal information where necessary to operate our business, provide our services or where required by law.
This may include trusted third parties such as:
Professional advisers and accountants
Website hosting and IT service providers
Software providers used to manage enquiries, projects and business operations
Payment providers (where applicable)
All third parties are expected to process your information securely and only for the purposes for which it has been shared.
How Long We Keep Your Information
We retain personal information only for as long as is reasonably necessary to provide our services, maintain our business records, comply with legal and accounting obligations, and support any future enquiries or projects you may have with us.
When information is no longer required, it will be securely deleted or anonymised.
Website Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
Where required, you will be asked to consent to non-essential cookies when visiting our website.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.
Your Rights
Under UK data protection law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the email address above.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Lelys Renovations Ltd
Email: info@lelysrenovations.co.uk